TERMS AND CONDITIONS

1. INTRODUCTION

These Terms and Conditions (“Terms”) govern access to and use of the website available at https://webovo.net/ (the “Website”), the WEBOVO Client Portal where applicable, consultation-request functionality, communications with WEBOVO, and professional consulting services provided under the WEBOVO brand.

WEBOVO provides professional consulting services primarily to businesses and organisations in the areas of:

• Workplace Safety Consulting;
• Online Security Consulting; and
• AI & Business Consulting.

These Terms apply to Website visitors, prospective clients, Clients, representatives of businesses or organisations, and authorised users of the Client Portal, as applicable.

The entity responsible for providing WEBOVO services is:

By accessing or using the Website or Client Portal, submitting an enquiry or Consultation request, or engaging WEBOVO to provide Services, you agree to these Terms to the extent applicable to your interaction with WEBOVO.

If you do not agree with these Terms, you should not use the Website or Client Portal.

Nothing in these Terms excludes, restricts or limits any rights or liabilities that cannot lawfully be excluded, restricted or limited.

2. ABOUT WEBOVO

WEBOVO provides professional advisory and consulting services intended to help organisations:

• assess risks;
• improve workplace and business processes;
• strengthen online security practices;
• identify practical opportunities to use AI and technology;
• improve organisational resilience; and
• make better-informed business decisions.

WEBOVO's principal consulting areas are described in more detail below.

Unless expressly agreed otherwise in a separate written agreement, WEBOVO's Services are advisory in nature.

3. DEFINITIONS

For the purposes of these Terms:

“Client” means a person, business, organisation or other entity that enters into an accepted consulting engagement with WEBOVO.

“Client Materials” means documents, data, information, content, materials, systems information or other resources supplied by or on behalf of a Client in connection with an engagement.

“Client Portal” means the online client-access area made available at https://webovo.net/client-portal/index.html or any replacement URL operated by WEBOVO.

“Consultation” means a consultation, advisory session or other professional interaction agreed between WEBOVO and a Client or prospective Client.

“Engagement Agreement” means any proposal, engagement letter, statement of work, accepted quotation, written service agreement or other document agreed between WEBOVO and a Client concerning particular Services.

“Services” means the consulting and related professional services offered or provided by WEBOVO, including Workplace Safety Consulting, Online Security Consulting and AI & Business Consulting, together with related consultations where applicable.

“User”, “you” and “your” mean any individual or entity accessing or using the Website, Client Portal or Services, including persons acting on behalf of an organisation.

“WEBOVO”, “we”, “us” and “our” refer to WEBOVO S.L., a company established in Spain under NIF number B13922646, operating under the WEBOVO brand.

“WEBOVO Materials” means materials owned by or licensed to WEBOVO, including Website content, branding, original methodologies, frameworks, reports, documentation, consultation materials and other protected materials, subject to any different arrangement agreed for a specific engagement.

4. ACCEPTANCE OF THESE TERMS

Your use of the Website constitutes acceptance of the provisions of these Terms that apply to Website use.

Submitting an enquiry or Consultation request constitutes acceptance of the provisions relevant to that enquiry or request but does not by itself create a binding consulting engagement.

A binding Client relationship arises only when WEBOVO accepts an engagement and the parties agree, where applicable, the relevant scope, fees and other engagement terms.

Additional or different terms may apply to a particular engagement.

If there is a conflict between these Terms and an individually agreed Engagement Agreement, the Engagement Agreement will prevail in relation to the subject matter of that particular engagement, unless applicable law requires otherwise.

5. ELIGIBILITY AND AUTHORITY

By using the Website, submitting an enquiry, using the Client Portal or entering into an engagement, you represent that:

• you have legal capacity to take the relevant action;
• you will use the Website and Services for lawful purposes;
• information you provide will be accurate to the best of your knowledge; and
• where you act for a company, organisation or other entity, you have appropriate authority to act on its behalf.

The Website and Services are intended primarily for businesses, organisations and professional users.

Where mandatory consumer protections apply to a particular user or transaction, nothing in these Terms is intended to exclude or restrict those protections.

6. WEBSITE PURPOSE

The Website provides general information about WEBOVO and its Services and enables prospective Clients to contact WEBOVO and request consultations.

Website content is provided for general informational and business-development purposes.

Unless expressly stated otherwise, Website content:

• is not a substitute for an individual professional assessment;
• does not constitute a recommendation tailored to a particular organisation;
• does not create a professional-client or fiduciary relationship;
• should not be treated as a guarantee of a particular result; and
• may not reflect circumstances, technology, risks or legal requirements applicable to a particular Client.

7. NATURE OF THE SERVICES

WEBOVO provides professional consulting based on the scope agreed for the relevant engagement and information reasonably available at the time.

The precise scope, methodology, deliverables, timing and responsibilities applicable to a Client engagement may be set out in an Engagement Agreement.

Unless expressly agreed otherwise in writing, WEBOVO does not assume operational control of a Client's business, workplace, information systems, cybersecurity environment, AI systems or technology infrastructure.

Clients remain responsible for their own operational and management decisions.

8. WORKPLACE SAFETY CONSULTING

Workplace Safety Consulting may include:

• workplace risk review;
• risk identification;
• safety-process reviews;
• process assessment;
• incident-prevention planning;
• safety improvement discussions;
• practical workplace improvement recommendations; and
• action planning.

The exact work performed will depend on the agreed scope.

WEBOVO's role in this area is advisory. WEBOVO does not represent itself through these Terms as a governmental regulator, statutory inspector, certification authority, occupational health provider, medical provider, engineering authority or other regulated professional body unless expressly agreed and lawfully qualified to act in such capacity.

9. ONLINE SECURITY CONSULTING

Online Security Consulting may include:

• business security assessments;
• discussion of digital risks;
• account-protection guidance;
• review of data-handling practices;
• phishing-awareness guidance;
• organisational cyber-hygiene guidance;
• online security recommendations;
• process review; and
• security improvement planning.

Unless expressly agreed otherwise in an Engagement Agreement, these Services are advisory and do not include penetration testing, unauthorised security testing, vulnerability exploitation, malware deployment, digital forensics, incident-response operations or management of Client infrastructure.

WEBOVO will not knowingly provide Services for unlawful intrusion, unauthorised access or other unlawful cyber activity.

10. AI & BUSINESS CONSULTING

AI & Business Consulting may include:

• AI opportunity assessments;
• business-process review;
• workflow optimisation;
• identification of automation opportunities;
• responsible AI-use guidance;
• AI implementation discussions;
• practical adoption roadmaps; and
• technology recommendations.

These Services are strategic and advisory.

Unless expressly agreed otherwise, WEBOVO does not take over responsibility for selecting, deploying, operating or monitoring a Client's AI systems or third-party AI services.

Clients remain responsible for assessing whether a proposed AI or automation solution is appropriate for their business, personnel, customers, data, legal obligations and risk profile.

11. ADVISORY NATURE OF SERVICES

WEBOVO provides consulting recommendations based on:

• the agreed scope;
• information available at the relevant time;
• information supplied by the Client;
• relevant circumstances disclosed to WEBOVO; and
• WEBOVO's professional analysis within the scope of the engagement.

Recommendations do not transfer decision-making responsibility from the Client to WEBOVO.

Unless expressly agreed otherwise, Clients remain responsible for:

• deciding whether and how recommendations will be implemented;
• obtaining internal approvals;
• evaluating business consequences;
• ensuring legal and regulatory compliance;
• engaging specialist advisers where required; and
• monitoring the continuing suitability of implemented measures.

12. CONSULTATION REQUESTS

The Website allows prospective Clients to request a Consultation.

The request form may ask for information such as:

• Full Name;
• Email Address;
• Company / Organisation;
• Requested Service;
• Preferred Date;
• Preferred Time; and
• Message.

Submitting a Consultation request:

• is an enquiry only;
• does not guarantee availability;
• does not reserve a Consultation unless confirmed;
• does not oblige WEBOVO to accept the proposed work;
• does not by itself create a binding contract; and
• does not create a professional-client, advisory or fiduciary relationship.

WEBOVO may request additional information before deciding whether it can accept an engagement.

13. FORMATION OF A CLIENT RELATIONSHIP

A Client relationship will arise only after WEBOVO has accepted an engagement and the parties have agreed the material terms necessary for the relevant Services.

Depending on the engagement, those terms may be documented through:

• a proposal;
• an engagement letter;
• a statement of work;
• an accepted quotation;
• written correspondence;
• another written service agreement; or
• another legally effective arrangement accepted by the parties.

WEBOVO may decline a prospective engagement where reasonably appropriate, including because of:

• lack of availability;
• inability to meet the requested scope;
• conflicts of interest;
• legal or compliance concerns;
• inappropriate or unlawful requested activity;
• insufficient information; or
• other legitimate business reasons.

14. SCOPE OF ENGAGEMENTS

The scope of an engagement may specify matters such as:

• Services to be provided;
• assumptions;
• Client responsibilities;
• required information;
• Consultation format;
• deliverables;
• timing;
• fees;
• payment terms;
• confidentiality requirements;
• intellectual-property arrangements; and
• other engagement-specific conditions.

Services outside the agreed scope may require a revised or additional agreement.

A Client should not assume that a matter is included merely because it relates generally to Workplace Safety, Online Security, AI, technology or business consulting.

15. CONSULTATION PRICING

The Website currently advertises indicative ranges for initial consultations, including:

French Speaking Initial Consultation: €230 – €900

English Speaking Initial Consultation: €253 – €990

These are price ranges rather than a representation that every Consultation will be charged at a fixed amount within any particular point in that range.

Pricing may depend on factors such as:

• requested scope;
• complexity;
• preparation required;
• duration;
• Client requirements;
• required deliverables; and
• other engagement-specific circumstances.

Displayed Website pricing may be changed from time to time.

The final fee applicable to an engagement will be the fee communicated or agreed for that engagement.

16. QUOTATIONS, PROPOSALS AND ENGAGEMENT TERMS

Where WEBOVO provides a quotation, proposal or other pricing communication, it may be subject to:

• a stated validity period;
• assumptions concerning scope;
• Client cooperation;
• availability;
• applicable taxes where relevant;
• agreed deliverables; and
• other conditions stated in that communication.

Unless expressly stated otherwise, a quotation or proposal does not require WEBOVO to begin work until the relevant engagement has been accepted.

Where a proposal or Engagement Agreement specifies terms different from these general Website Terms, the specific terms will ordinarily control the relevant engagement.

17. PAYMENTS

Payment obligations, methods, timing, invoicing arrangements and any applicable taxes will be determined by the terms agreed for the relevant engagement.

WEBOVO does not make any representation in these Terms regarding a particular payment provider, payment method or payment schedule unless separately confirmed.

Clients are responsible for paying agreed fees in accordance with the applicable Engagement Agreement, invoice or other agreed payment terms.

Nothing in this section creates a payment obligation merely because a User submits a Website enquiry.

18. SCHEDULING

Requested Consultation dates and times are subject to confirmation by WEBOVO.

A preferred date or time entered through the Website does not constitute a confirmed booking unless WEBOVO communicates confirmation or the parties otherwise complete an agreed booking process.

Clients should provide reasonable notice of material scheduling issues.

Business hours displayed on the Website are:

Monday – Friday, 09:00 – 18:00 CET

No particular timezone should be inferred for Requested Consultations unless it is separately confirmed for the relevant Consultation.

19. CANCELLATIONS, RESCHEDULING AND REFUNDS

Cancellation, rescheduling and refund arrangements may be governed by:

• the applicable WEBOVO Refund and Cancellation Policy;
• the relevant Engagement Agreement;
• agreed booking terms; and/or
• any mandatory rights provided by applicable law.

Where engagement-specific cancellation or refund terms have been agreed, those terms will apply to that engagement to the extent legally permitted.

Nothing in these Terms limits any cancellation, refund or consumer rights that cannot lawfully be excluded or restricted.

20. CLIENT RESPONSIBILITIES

Clients are expected to cooperate reasonably with WEBOVO in connection with an engagement.

Depending on the relevant Services, this may include:

• providing reasonably requested information;
• providing accurate and sufficiently complete information;
• identifying relevant organisational constraints;
• ensuring that personnel participating in an engagement have appropriate authority;
• providing appropriate access to information necessary for the agreed scope;
• identifying material changes that may affect WEBOVO's recommendations;
• reviewing recommendations before implementation;
• obtaining specialist advice where appropriate;
• implementing decisions through appropriately qualified personnel;
• maintaining appropriate backups and operational safeguards where relevant;
• protecting Client credentials and systems; and
• complying with applicable laws and internal requirements.

WEBOVO does not require a Client to disclose information that is unnecessary for the agreed engagement.

21. ACCURACY AND COMPLETENESS OF CLIENT INFORMATION

WEBOVO's advice may depend materially on information supplied by or on behalf of the Client.

The Client should take reasonable care to ensure that information material to the engagement is accurate, complete and not misleading.

WEBOVO will not be responsible for deficiencies in recommendations to the extent they arise directly from materially inaccurate, incomplete, outdated or withheld information that WEBOVO could not reasonably have identified.

If circumstances materially change after advice has been provided, the Client should not assume that previous recommendations remain appropriate without further review.

22. IMPLEMENTATION RESPONSIBILITY

Unless an Engagement Agreement expressly states otherwise, WEBOVO provides recommendations rather than taking responsibility for their operational implementation.

The Client remains responsible for:

• implementation decisions;
• project management;
• internal approval;
• configuration choices;
• operational controls;
• personnel decisions;
• procurement decisions;
• system administration; and
• ongoing monitoring.

Where implementation requires specialist technical, legal, medical, engineering, regulatory or other expertise outside the agreed scope, the Client should obtain appropriately qualified assistance.

23. NO GUARANTEE OF RESULTS

WEBOVO will provide Services in accordance with the scope agreed for the relevant engagement.

However, consulting necessarily involves judgement, changing circumstances and factors outside WEBOVO's control.

Accordingly, WEBOVO does not guarantee that its Services will:

• eliminate all business risks;
• eliminate all workplace incidents;
• prevent every cybersecurity event;
• identify every vulnerability;
• achieve regulatory compliance;
• guarantee adoption of recommendations;
• generate a specified financial return;
• produce particular cost savings;
• increase revenue;
• guarantee productivity improvements;
• prevent third-party failures; or
• produce any other specific business outcome.

The absence of a guaranteed outcome does not reduce WEBOVO's obligation to provide agreed Services with the level of care required under the applicable agreement and law.

24. WORKPLACE SAFETY DISCLAIMER

WEBOVO's Workplace Safety Consulting is intended to assist organisations in identifying, discussing and managing relevant workplace risks and processes.

It does not, unless expressly and lawfully agreed otherwise:

• replace inspections required by applicable law;
• replace mandatory occupational safety procedures;
• constitute regulatory approval or certification;
• replace specialist engineering, medical, occupational-health or other professional assessments required for a particular risk;
• transfer an employer's or organisation's statutory duties to WEBOVO; or
• guarantee an accident-free workplace.

The quality and relevance of safety recommendations may depend on the information, access and context provided by the Client.

Some risks may require further review by qualified specialists or competent authorities.

The Client remains responsible for determining and complying with the workplace-safety obligations applicable to its operations.

25. ONLINE SECURITY AND CYBERSECURITY DISCLAIMER

Cybersecurity risks evolve continuously, and no organisation, system, account or network can be guaranteed to remain completely secure.

WEBOVO's Online Security Consulting may help a Client identify risks and improve security practices, but no assessment or recommendation can reasonably be expected to identify or prevent every vulnerability, attack, configuration issue or future threat.

Clients acknowledge that:

• threats, technologies and attack methods change over time;
• recommendations may require later review or updating;
• attacks or security incidents may occur despite reasonable precautions;
• security outcomes depend in part on correct implementation and ongoing management;
• third-party systems and infrastructure may introduce risks outside WEBOVO's reasonable control; and
• advice reflects the information and circumstances available at the relevant time.

Unless separately agreed, Clients remain responsible for:

• credentials;
• authentication controls;
• access management;
• backups;
• software and system updates;
• operational security decisions;
• security monitoring;
• third-party account management; and
• implementation of recommendations.

WEBOVO's Online Security Consulting must not be used as authorisation for unlawful access, unauthorised testing or any other unlawful cyber activity.

26. AI AND TECHNOLOGY DISCLAIMER

AI and automation technologies can involve technical, operational, legal and commercial risks.

Depending on the relevant technology and use case, such risks may include:

• inaccurate or incomplete outputs;
• unexpected outputs;
• probabilistic results;
• bias;
• so-called hallucinations or fabricated information;
• inappropriate reliance on automated outputs;
• intellectual-property considerations;
• privacy and data-protection considerations;
• information-security risks;
• third-party service dependencies; and
• changing legal or regulatory requirements.

Not every AI system necessarily presents each of these risks.

WEBOVO's AI & Business Consulting is intended to assist Clients with evaluating opportunities and considerations associated with AI and technology adoption.

Clients remain responsible for:

• validating AI-generated or AI-assisted outputs where appropriate;
• applying suitable human oversight;
• assessing suitability for the intended use;
• reviewing third-party provider terms;
• evaluating data-protection and confidentiality implications;
• determining applicable legal obligations;
• maintaining appropriate governance; and
• making final implementation decisions.

WEBOVO does not guarantee that an AI or automation initiative will produce a particular financial, operational, productivity or regulatory outcome.

27. PROFESSIONAL AND REGULATORY DISCLAIMER

Unless expressly agreed in writing as part of a suitably authorised engagement, WEBOVO's Services do not constitute:

• legal advice;
• financial or investment advice;
• tax advice;
• medical advice;
• occupational-health diagnosis;
• engineering certification;
• regulatory approval; or
• governmental or statutory inspection.

Where a matter requires specialist legal, financial, medical, engineering, regulatory or other regulated professional advice, the Client remains responsible for obtaining advice from an appropriately qualified professional.

WEBOVO may discuss legal, regulatory or industry considerations as part of business consulting where relevant, but such discussion does not itself constitute formal legal or regulatory advice.

28. CHANGES IN LAW, TECHNOLOGY AND CIRCUMSTANCES

Recommendations are made by reference to circumstances reasonably known at the relevant time.

After advice or deliverables are provided:

• laws may change;
• regulatory interpretations may evolve;
• technologies may change;
• software may be updated;
• threats may evolve;
• Client operations may change; and
• third-party services may change.

Unless continuing review is included in the agreed scope, WEBOVO is not automatically responsible for updating previously delivered advice after an engagement or relevant deliverable has been completed.

29. CLIENT PORTAL

WEBOVO may make the Client Portal available to authorised Clients or users.

The availability, functionality and content of the Client Portal may vary.

Access to the Client Portal does not give a User any right to:

• access another Client's account;
• access information not made available to that User;
• bypass authentication or security controls;
• modify or interfere with the Client Portal;
• conduct unauthorised security testing; or
• use the Client Portal for unlawful purposes.

WEBOVO may modify, maintain, restrict or discontinue Client Portal functionality where reasonably necessary, subject to any applicable Engagement Agreement or mandatory legal obligations.

30. ACCOUNT AND CREDENTIAL SECURITY

Where WEBOVO provides Client Portal access, Users must take reasonable steps to protect their account credentials.

Users must:

• keep passwords and authentication information confidential;
• use accounts only as authorised;
• not knowingly permit unauthorised persons to use their credentials;
• not attempt to obtain another User's credentials;
• notify WEBOVO promptly at info@webovo.net if unauthorised access is suspected; and
• comply with reasonable security requirements communicated in connection with the Client Portal.

WEBOVO may restrict access where reasonably necessary to investigate suspected account compromise, security risks or misuse.

31. INTELLECTUAL PROPERTY — WEBSITE AND WEBOVO MATERIALS

Unless otherwise stated or agreed, all intellectual-property rights in the Website and WEBOVO Materials are owned by, licensed to or otherwise lawfully used by WEBOVO or the relevant rights holder.

Protected materials may include:

• the WEBOVO name and branding;
• logos;
• Website design and layout;
• Website copy;
• graphics;
• original documentation;
• reports;
• consultation materials;
• proprietary methods;
• frameworks;
• recommendations;
• original written materials; and
• other copyright, trade mark or otherwise protected content.

Subject to these Terms, Users may access and use the Website for legitimate informational and business purposes.

Except where permitted by law or authorised in writing, Users must not:

• reproduce substantial Website content for commercial exploitation;
• republish protected materials;
• modify or create unauthorised derivative works from WEBOVO Materials;
• remove proprietary notices;
• falsely claim ownership or authorship; or
• use WEBOVO branding in a manner that suggests an unauthorised endorsement or relationship.

32. CLIENT MATERIALS

Ownership of Client Materials remains with the Client or the relevant rights holder.

Nothing in these Terms transfers ownership of Client Materials to WEBOVO.

The Client grants WEBOVO only those rights reasonably necessary to access, review, reproduce, process or otherwise use Client Materials for:

• providing the agreed Services;
• administering the engagement;
• complying with legal obligations; and
• exercising or defending legitimate legal rights,

subject to the relevant Engagement Agreement and applicable law.

The Client is responsible for ensuring that it has the rights and authority necessary to provide Client Materials to WEBOVO for the agreed purpose.

33. DELIVERABLES AND ENGAGEMENT-SPECIFIC INTELLECTUAL PROPERTY

Ownership and licensing arrangements for reports, recommendations, documentation or other deliverables created in a specific engagement may be set out in the relevant Engagement Agreement.

These Terms do not independently create an assignment of intellectual-property rights where no such assignment has been agreed.

Where a Client requires particular ownership or licensing rights in deliverables, those arrangements should be documented as part of the relevant engagement.

Pre-existing WEBOVO methodologies, know-how, frameworks, tools, materials and intellectual property are not transferred merely because they are used in performing Services, unless expressly agreed otherwise.

34. CONFIDENTIALITY

In connection with a Consultation or engagement, either party may receive confidential business, technical, operational or other non-public information from the other.

Where information is confidential by nature or is identified as confidential, the receiving party should take reasonable steps to protect it and use it only for legitimate purposes connected with the relevant engagement, unless otherwise agreed.

Confidentiality obligations do not ordinarily apply to information that the receiving party can demonstrate:

• was already lawfully known without confidentiality obligations;
• becomes publicly available without breach of an obligation;
• is lawfully received from a third party without an applicable confidentiality restriction;
• is independently developed without improper use of the confidential information; or
• must be disclosed under applicable law, court order or lawful requirement of a competent authority.

Where legally permitted and reasonably practicable, a party required to disclose confidential information may notify the other party before disclosure.

Separate non-disclosure or confidentiality agreements may apply to particular engagements and will prevail where they provide more specific terms.

Nothing in this section constitutes a guarantee that electronic communications can never be intercepted or compromised.

35. THIRD-PARTY SERVICES, PRODUCTS AND PLATFORMS

WEBOVO's Services may involve discussion, evaluation or use of third-party technologies, software, platforms, systems or services.

WEBOVO does not control independent third-party providers.

Unless expressly agreed otherwise, WEBOVO is not responsible for changes, outages, vulnerabilities, terms, pricing, processing practices or failures of third-party products or services outside WEBOVO's reasonable control.

A recommendation to consider a third-party service does not constitute a guarantee of that provider or its future performance.

Clients remain responsible for reviewing third-party terms and determining whether third-party products or services are appropriate for their purposes.

36. THIRD-PARTY LINKS

The Website may contain links to third-party websites or services.

WEBOVO does not control the content, availability, security, terms or privacy practices of independent third-party websites.

Users should review the applicable terms and privacy notices before using third-party services or providing information to them.

The inclusion of a link does not by itself imply endorsement, partnership or responsibility for the linked service.

Nothing in this section excludes liability that cannot lawfully be excluded.

37. ACCEPTABLE USE POLICY

Use of the Website, Client Portal, and any other online resources, accounts, or functionality made available by WEBOVO is governed by WEBOVO's Acceptable Use Policy, available at acceptable-use-policy.html and incorporated into these Terms and Conditions by reference. By using these resources, you agree to comply with the Acceptable Use Policy as if its terms were set out in full in this Agreement.

In the event of any conflict between this clause and the Acceptable Use Policy, the Acceptable Use Policy shall prevail on matters of acceptable use.

38. SUSPENSION AND TERMINATION OF ACCESS

WEBOVO may suspend or restrict Website or Client Portal access where reasonably necessary because of:

• suspected unauthorised access;
• account compromise;
• material breach of these Terms;
• unlawful activity;
• material security risk;
• harmful interference with WEBOVO systems;
• a legal requirement; or
• termination of the relevant Client relationship.

Where reasonably appropriate and legally permissible, WEBOVO may provide notice or an opportunity to address the issue.

Immediate restriction may be appropriate where necessary to protect security, systems, information, Clients or legal compliance.

The applicable Engagement Agreement and mandatory law will govern termination of an engagement itself.

39. WEBSITE AND CLIENT PORTAL AVAILABILITY

WEBOVO aims to maintain reasonable availability of its Website and, where applicable, Client Portal.

However, continuous or error-free availability is not guaranteed.

Availability may be affected by:

• maintenance;
• updates;
• technical errors;
• cybersecurity events;
• Internet or telecommunications failures;
• hosting or infrastructure issues;
• third-party service failures;
• force majeure events; or
• other circumstances outside WEBOVO's reasonable control.

WEBOVO may modify or temporarily suspend Website functionality where reasonably necessary.

40. INFORMATION SECURITY

WEBOVO may use reasonable technical and organisational measures appropriate to the circumstances to protect its Website, Client Portal and information under its control.

No Internet transmission, online service or electronic storage system can be guaranteed to be completely secure.

Users remain responsible for reasonable security precautions applicable to their own systems, devices, networks and accounts.

The security-related provisions of these Terms do not constitute a representation that WEBOVO holds any particular certification or complies with a particular voluntary security standard unless expressly confirmed elsewhere.

41. DISCLAIMER OF WARRANTIES

To the maximum extent permitted by applicable law, and subject to any express commitments in an Engagement Agreement, the Website is made available on an “as available” basis.

WEBOVO does not warrant that:

• the Website will always be uninterrupted;
• all Website content will be error-free;
• every technical issue will be corrected immediately;
• the Website will meet every User's individual requirements; or
• third-party infrastructure will remain continuously available.

Nothing in this section excludes an express obligation undertaken by WEBOVO in a specific Engagement Agreement or any warranty, condition or obligation that cannot lawfully be excluded.

42. LIMITATION OF LIABILITY

This section applies subject to mandatory applicable law and any different liability arrangements expressly agreed in an Engagement Agreement.

Nothing in these Terms excludes or limits liability to the extent that such liability cannot lawfully be excluded or limited, including liability for fraud, fraudulent misrepresentation, wilful misconduct where exclusion is prohibited, death or personal injury caused by negligence where applicable law prohibits exclusion, or any other non-excludable liability.

42.1 Indirect and Consequential Losses

To the maximum extent permitted by applicable law, WEBOVO will not be liable under these general Website Terms for indirect or consequential losses arising from use of the Website or Services, except to the extent such liability cannot lawfully be excluded.

For business Clients, and subject to applicable law and any Engagement Agreement, this may include losses such as:

• loss of profits;
• loss of revenue;
• loss of anticipated savings;
• loss of business opportunity;
• loss of goodwill; and
• indirect loss or corruption of data,

where such loss is legally capable of exclusion and is not directly attributable to a non-excludable liability of WEBOVO.

42.2 Reliance on Recommendations

WEBOVO will not be responsible for losses caused solely by a Client's:

• implementation materially contrary to WEBOVO's recommendation;
• failure to disclose material information;
• unauthorised modification of deliverables;
• continued reliance on advice after circumstances have materially changed; or
• use of recommendations outside their agreed scope,

to the extent those matters caused or contributed to the loss.

This does not exclude WEBOVO's responsibility for its own breach of an applicable legal or contractual duty.

42.3 Third-Party Systems

WEBOVO is not responsible for failures of independent third-party platforms, infrastructure or services outside its reasonable control, except to the extent WEBOVO has expressly assumed responsibility for such matters or applicable law provides otherwise.

42.4 Direct Losses and Aggregate Liability

Any commercial cap applying to WEBOVO's direct or aggregate liability under a specific engagement shall be as set out in the relevant Engagement Agreement.

Where an Engagement Agreement does not expressly state a liability cap, WEBOVO's aggregate liability to the Client arising out of or in connection with that engagement (whether in contract, tort, or otherwise) shall not exceed an amount equal to the total fees paid by the Client to WEBOVO under that Engagement Agreement in the 12 months preceding the event giving rise to the claim.

Nothing in this clause excludes or limits liability that cannot lawfully be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

43. CONTRIBUTORY ACTS AND MITIGATION

To the extent permitted by applicable law, liability may be reduced to reflect:

• a Client's own acts or omissions that materially caused or contributed to the loss;
• failure to take reasonable steps to mitigate a loss; or
• conduct of third parties for which WEBOVO is not legally responsible.

This section does not transfer responsibility to a Client for matters legally attributable to WEBOVO.

44. FORCE MAJEURE

Neither party will be responsible for delay or failure to perform an obligation to the extent caused by circumstances beyond that party's reasonable control, subject to applicable law.

Such circumstances may include, where relevant:

• major Internet or telecommunications failures;
• widespread infrastructure outages;
• cyberattacks despite reasonable precautions;
• natural disasters;
• fire;
• war;
• civil unrest;
• government restrictions;
• labour disruption;
• power failures; or
• failure of essential third-party infrastructure beyond reasonable control.

A force majeure event does not excuse obligations that can reasonably continue despite the event, including payment obligations already due unless applicable law or an agreement provides otherwise.

The affected party should take reasonable steps to mitigate the impact where practicable.

45. PRIVACY AND PERSONAL DATA

WEBOVO's processing of personal data in connection with the Website, enquiries, Client relationships and Client Portal is described in the WEBOVO Privacy Policy.

Clients that provide personal data relating to other individuals are responsible for ensuring that they are authorised to provide such information where required by applicable law.

Where WEBOVO processes personal data solely on behalf of a Client, separate data-processing terms may apply where required.

Users should avoid submitting passwords, private keys, authentication credentials, unnecessary sensitive personal data or unnecessary confidential material through general Website forms.

46. COOKIES AND SIMILAR TECHNOLOGIES

Information concerning cookies and similar technologies used in connection with the Website is provided in the WEBOVO Cookie Policy.

Where applicable law requires consent for non-essential cookies or similar technologies, such processing will be subject to the applicable consent requirements.

47. ELECTRONIC COMMUNICATIONS

By contacting WEBOVO electronically, you acknowledge that ordinary business communications may occur electronically.

Electronic communications may include:

• responses to enquiries;
• Consultation scheduling;
• engagement administration;
• service communications;
• Client Portal communications where applicable; and
• other communications reasonably connected with your relationship with WEBOVO.

WEBOVO does not guarantee that ordinary Internet or email communications can never be intercepted, delayed, corrupted or misdirected.

Where highly sensitive information must be exchanged, the parties may agree an appropriate communication method.

48. CHANGES TO SERVICES

WEBOVO may change, develop, replace or discontinue general Website features or categories of Services from time to time.

Changes to general Website offerings do not retrospectively alter an agreed Client engagement unless:

• the parties agree to the change;
• the applicable Engagement Agreement permits it; or
• the change is required by law.

WEBOVO may update public descriptions, pricing and availability for future Services without creating an obligation to offer previously advertised Services indefinitely.

49. CHANGES TO THESE TERMS

WEBOVO may update these Terms from time to time to reflect changes in:

• Website functionality;
• Services;
• operational practices;
• legal requirements;
• security considerations; or
• business arrangements.

The current version will be published on the Website with an updated “Last Updated” date.

Updated Terms will apply prospectively from the effective date stated or otherwise permitted by law.

Material changes will not automatically rewrite the agreed commercial terms of an existing Engagement Agreement unless the applicable agreement or law permits such a change.

50. INTERNATIONAL ACCESS

The Website may be accessible from countries in which WEBOVO is not established.

Technical availability of the Website in a country does not by itself mean that:

• WEBOVO is incorporated there;
• WEBOVO maintains an office there;
• WEBOVO is licensed or regulated there;
• WEBOVO specifically targets that jurisdiction; or
• every Service may lawfully be provided there.

Users and Clients remain responsible for identifying requirements applicable to their own activities, subject to WEBOVO's own obligations under applicable law.

51. MANDATORY LEGAL RIGHTS

Nothing in these Terms is intended to:

• exclude rights that cannot lawfully be excluded;
• limit liability that cannot lawfully be limited;
• waive mandatory statutory protections;
• prevent a person from exercising rights provided by applicable law; or
• exclude any mandatory consumer protection that applies despite WEBOVO's primarily B2B business model.

If a provision of these Terms conflicts with mandatory law, the mandatory law will prevail to the extent of the conflict.

52. SEVERABILITY

If any provision of these Terms is found by a competent authority or court to be invalid, unlawful or unenforceable, that provision will be treated as modified to the minimum extent necessary to make it enforceable where legally possible.

If modification is not possible, the affected provision will be severed.

The remaining provisions will continue in effect to the extent legally permitted.

53. WAIVER

A failure or delay by WEBOVO or a Client in exercising a contractual right does not automatically constitute a waiver of that right.

A waiver of one breach does not constitute a waiver of a later breach unless expressly stated.

Any waiver is subject to the requirements of the applicable law and Engagement Agreement.

54. ENTIRE AGREEMENT AND ORDER OF PRECEDENCE

These Terms constitute the general terms applicable to use of the Website and related WEBOVO online functionality.

A particular Client relationship may additionally be governed by:

• an Engagement Agreement;
• proposal;
• statement of work;
• accepted quotation;
• confidentiality agreement;
• data processing agreement;
• Refund and Cancellation Policy;
• Privacy Policy;
• Cookie Policy;
• Acceptable Use Policy;
• applicable Legal Notice; and
• other written terms agreed by the parties.

For a specific engagement, an individually agreed Engagement Agreement will ordinarily prevail over these general Terms to the extent of a direct conflict concerning that engagement.

An NDA or data processing agreement may separately prevail in relation to the particular subject matter it governs.

55. ASSIGNMENT

Neither party should assign or transfer material rights or obligations under an Engagement Agreement except as permitted by that agreement or applicable law.

WEBOVO may make reasonable organisational changes, including in connection with a restructuring, merger, sale or transfer of the relevant business, subject to applicable contractual and legal requirements.

Nothing in this section permits an assignment where applicable law or an agreed engagement term prohibits it.

56. NO PARTNERSHIP, AGENCY OR FIDUCIARY RELATIONSHIP

Unless expressly agreed otherwise, nothing in these Terms creates:

• a partnership;
• joint venture;
• employment relationship;
• agency relationship;
• fiduciary relationship; or
• authority for either party to bind the other.

WEBOVO acts as an independent professional consultancy in providing the Services.

57. GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of Spain.

No governing law is implied solely from:

• Website language;
• Consultation language;
• pricing currency;
• the location of a User;
• server location; or
• technical accessibility of the Website.

Any mandatory rules of law that apply irrespective of the chosen governing law remain unaffected.

58. JURISDICTION

Subject to applicable mandatory rights, the courts of Madrid, Spain shall have exclusive jurisdiction over disputes arising out of or in connection with these Terms or the Website, unless a different dispute-resolution arrangement is expressly agreed for a particular engagement.

Nothing in this section removes a statutory right to bring proceedings in another forum where such right cannot lawfully be restricted.

59. CONTACT INFORMATION

Questions concerning these Terms, the Website or WEBOVO Services may be directed to:

Business Hours: Monday – Friday 09:00 – 18:00

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